I am located about 2 hours away, so I want to be able to leave my bike and have everything done at the same time. That has worked will both times I have had my Triumph serviced at YCH. I appreciate the pragmatic approach of the Parts Dept and the practice of checking in with me before and during the service when anything unexpected happens. Although it adds up quickly, I don't feel that the labor cost was exaggerated or anything was done that wasn't needed. So between the flexibility of being able to have the bike stay there before and after service, the excellent communication, and the emphasis on getting the job done without wasting my money, I have to say that it has been a pleasure working with YCH parts and service so far. Sure, I'd rather be closer. But given that I have to come so far for service, they have made it about as easy as it can be. Being open all day on Saturday is also a major plus, since that's the best day for me to transport the bike.