Duane and the crew over there are the best. I've been dealing with them since 2008 when I bought my Yamaha 1100 Silverado. I sold it and bought a Strat and then in 2015 they upgraded it with a Motortrike kit. They always take good care of me and the others that I know that take their bikes in for service.
The survey asks to name a team member, but they are all great.
We have a STAR Touring and Riding Group that meets there on the 2nd Saturday of each month. Duane allows us to use their break room for this.
I would HIGHLY recommend YTCH to anyone!