I think this was the gentleman I spoke with but not really sure. I purchased two sparkplug for my old BMW 1200C. As it turns out the socket size was too large to go down into the air heads of the bike. He went out of his way to find the proper plugs then called to tell me he could order them for me. I was VERY IMPRESSED. Unfortunately I had already driven all the way to Hermy's ( half way to Allentown). to get a pair that they had in stock.
Thanks for such great help and service. Sincerely, Fred Chance (Employee: Ed Cook)